Refund policy

At Calhoun Jewelry, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we offer a straightforward returns and refunds process.

Please note that product returns and Calhoun Jewelry Membership refunds are handled separately, as explained below.

Can I Return My Order?

Yes, you can.

If you are not satisfied with your purchase, you have the option to return your items within 30 days of receiving them. To be eligible for a return, the following conditions must be met:

The item must be unused, in the same condition as received, and include all parts and original packaging.
Any signs of damage due to improper use will invalidate the return.
For hygiene-related products, items must be thoroughly cleaned before returning.
If the product was received defective, please contact us as soon as possible.
Customers are responsible for return shipping costs unless the item was received defective.

We reserve the right to refuse returns if we determine that an item has been used or damaged after delivery.

How to Return Your Order

To initiate a return:

Send an email to support@calhounjewelry.com and include your full name, order email, and order number.
We will reply with the return instructions and the correct return address.
Please do not return items to the sender address listed on your package, as returns sent there cannot be processed.
Return shipping costs are covered by the customer unless otherwise stated.

Product Refunds

Once we receive and inspect your return, we will notify you by email about the status of your refund.

If your return is approved, the refund will be issued to your original payment method within 14 days of our confirmation.

Please note:

Original shipping costs are non-refundable unless the item was received defective.
Return shipping costs are the responsibility of the customer.
Depending on the product purchased, you may be required to return the item to one of our international warehouses.
If your item arrives faulty or is not as described, Calhoun Jewelry will send a replacement free of charge. You will not be required to return the original item and are welcome to keep it.

Membership Refunds

The Calhoun Jewelry Membership is a recurring membership billed at $29.99 USD every 30 days.

Membership charges are eligible for refund requests within 14 days of the billing date for that billing cycle.

To request a refund for a membership charge, contact us at support@calhounjewelry.com within 14 days of the charge and include:

Your full name
The email address associated with your membership
Your order number, if available

Membership refund requests are reviewed on a case-by-case basis. When approved, the refund will be issued to the original payment method.

A membership refund request does not automatically cancel future renewals. If you also wish to stop future recurring charges, you must cancel your membership before your next scheduled billing date.

Order Cancellations

Due to our fast processing times, product orders cannot be cancelled once they have already been processed.

If you no longer wish to keep your order after it has been processed, you may return it after receiving it by following the standard return process above.

Membership Cancellations

You may cancel your Calhoun Jewelry Membership at any time.

To cancel or manage your membership:

Log in to your customer account at https://calhounjewelry.com and manage your subscription settings
Email support@calhounjewelry.com with the subject line “Cancel Membership [Your Order Email]”
Submit a request through the Cancel Membership page if available on our website

No phone call is required.

To avoid a future recurring charge, please submit your cancellation request before your next scheduled billing date.

Once your cancellation has been processed, no further recurring membership charges will be applied. Your membership benefits may remain active until the end of your current paid billing period.